How do I return an item?

Guarantee, Returns & Exchanges

All ProInk USA  (PIUSA) Products are Backed by a No-Hassle, 30 Day, 100% Money-Back Guarantee to be fully compatible and meeting your expectations for performance or you money back!

PIUSA's goal is to assure satisfied customers will become long-term clients because they find they are using superior ink at exceptional prices. We also offer our customers a promise that we back our products with a 100% guarantee that ink we sell, is warranted to be without defects in workmanship or material or PIUSA will give you a full refund or no-cost-to-you replacement after notifying us by email or calling within 30 days from your delivery date.

In other matters, please, open your package when it arrives and inspect for any damage. If there is evidence of damage in shipping, please retain all of the packaging and take photos for claims purposes. One way or another, we'll find a solution that satisfies you, our customer.

Requesting a Replacement or Refund

This is fairly simple, we understand that things happen, so let us help you through the process. You may have to repackage and send a product back to us and there may be times when you need a timely replacement for any number or reasons. We can help. Just write us an email at info@ProInkUSA.com or give us a call at 805-747-4611 and one of our representatives will assist you.

How to Get a Return Merchandise Authorization Number (RMA)

Before you return a product(s), you need to obtain an RMA number by email or speaking with customer service or a representative. Once an approval is provided for you, the process of returning your package will be easy for you, and us, to follow. We will send shipping instructions for returning your package(s) and you should be certain your RMA number is clearly displayed so it won't be misplaced because it can't be identified, once it arrives at our warehouses.

What Happens with Certain Returns?

There are all types of returns, and there are policies for almost every situation, but even if a new one arises, we'll do our best to do what is equitable. We can and do, use common sense to accommodate the issue at hand by referencing an existing policy as a guideline for equitable settlements of refunds, exchanges and other matters beyond the scope and experience of these guidelines.

Here are a few types of claims and how we handle them:

Damaged Shipment:

This is often very difficult for you, since you may have needed the ink for a job and are now stuck. Please, inspect your shipment as soon as it arrives to be sure there was no damage in shipping. If it's evident that the package was damaged, please, accept the package rather than refusing it. Often times, there's little or no damage done to the products although the box looks like some goon used it for a football. We will need to contact the carrier and they may want to inspect the box or they may not. Photos of the damage to the box and product will help tremendously in settling the matter. If it's apparent that the product needs to be replaced, we will send you an email return label for returning the package to us. In the meantime, we will send you a replacement. You will need to contact us this within 15 days from the delivery date for this type of claim. Please, note: We do not send any product in any manner other than ground when replacing products. If you need a package to be expedited, we will apply whatever cost we would have incurred for ground shipment and only charge you for the difference.

I Ordered the Wrong Product–Oops!:

Who hasn't done this before? Once you have an RMA number, you can send it back yourself or have us send an email label that you can attach to the box for return. Of course, you'll need to do this within the 30 day guarantee. There's a 10% restocking fee to cover the cost of handling and the credit card charges we incur, and if you need to have us return the product with an email label, that fee will also be deducted, but it's usually less than what it might cost if you had to ship it yourself.

Defective Materials:

Occasionally, if something can go wrong, it certainly will eventually. We know that quality control is important, but it's not absolute perfection, so, if you come across an issue, please, give us a call.  If you send an email, describe the problem or send us a photo if applicable, and we will determine what we need to do to remedy the issue. Please, contact us within the guarantee period. If it's beyond that period, contact us anyway and let's see what we can do for you. As a side note, we feel that if there is a problem with an ink cartridge, you should be aware of it before you've used 30% of the cartridge. Using more than that will understandably cause us to raise an eyebrow, but we'll most assuredly listen to your side of the story before jumping to an unwarranted conclusion.

Warranty Period:

PIUSA will, for 30 days from delivery date, warrant all our products to be free of defects in materials and workmanship. We don't warrant a product for suitability of use, salability, or being well-suited for a particular purpose outside the intended use.

Limitations of Liability:

ProInk USA, its affiliates and Corporation will in no instance be held liable for lost income or other indirect damages even when
ProInk USA has been informed that such possible damages have occurred, or for what may have caused damages to another party.

ProInk USA, its affiliates and Corporation is not responsible for warranties, guarantees, claims about longevity, lightfastness, quality of printed images or any matters that directly relate to the responsibility and claims made by the manufacturers of the products in question. If ProInk USA, its affiliates and Corporation are made aware of such conditions and can verify the claims, ProInk USA, its affiliates and Corporation will immediately act to remove the product from its list of products and inform the manufacturer of the issue.

Conditions Of Purchase and Indemnity: The customer agrees to indemnify
ProInk USA, its affiliates and Corporation and hold harmless ProInk USA, its affiliates and Corporation from any and all claims arising from claims, court proceedings, expenses, damages, actions, proceedings including legal fees that may arise from the sale and use of any products sold, donated or gifted by ProInk USA, its affiliates and Corporation. This shall also include shipping, deliveries and recovery of claims of insurance and shipping.

ProInk USA
2150 Fairchild Way
Warehouse G
Los Osos, CA 93402
805•747•4611
info@ProInkUSA.com
Monday-Friday 8:30-4:00 Pacific